These Terms and Conditions govern the provision of cleaning services by Cleaners Mayfair to residential and commercial clients. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any cleaning service.
In these Terms and Conditions, the following definitions apply:
Client means any individual, business, or organisation that requests or receives services from Cleaners Mayfair. Services means the cleaning and related services provided by Cleaners Mayfair as described at the time of booking. Premises means the property or location where the Services are to be carried out. Agreement means the contract between Cleaners Mayfair and the Client, comprising these Terms and Conditions and the details confirmed in the booking.
Cleaners Mayfair provides professional cleaning services within the United Kingdom, primarily serving customers in and around Mayfair and nearby areas. The exact scope of the Services, including tasks to be carried out, frequency, and duration, will be agreed at the time of booking. The Client is responsible for ensuring that the description of the required Services is accurate and complete.
Services may include, but are not limited to, regular domestic cleaning, deep cleaning, end of tenancy cleaning, office and commercial cleaning, and specialist cleaning. Any additional tasks or changes to the agreed scope of Services must be requested in advance and may be subject to additional charges.
Bookings can be made by the Client through our accepted communication methods as advertised from time to time. When placing a booking, the Client must provide accurate information, including the Premises address, type of property, approximate size, preferred date and time, specific service requirements, and any access instructions or restrictions.
All bookings are subject to availability and are not confirmed until Cleaners Mayfair provides explicit confirmation. Confirmation may be issued in writing or through other agreed means. Cleaners Mayfair reserves the right to decline a booking for any reason, including where it would be unsafe, impractical, or otherwise unreasonable to perform the Services.
The Client must ensure that an authorised person is available to provide access to the Premises at the agreed time or that suitable arrangements for keys or access codes are in place. Any changes to the booking, including date, time, scope of work, or access arrangements, must be communicated to Cleaners Mayfair as early as possible, and no later than the minimum notice period specified in the cancellation and rescheduling section of these Terms and Conditions.
The Client must ensure that the Premises are safe and accessible for our cleaners. This includes providing a safe working environment, notifying Cleaners Mayfair of any known health and safety risks, and ensuring that basic utilities such as water and electricity are available on the day of the visit.
The Client must secure any valuables and fragile items before the commencement of the Services. Cleaners Mayfair does not accept responsibility for any items left unsecured. The Client should inform Cleaners Mayfair of any items or areas that require special care or that should not be cleaned.
If entry to the Premises is not possible at the agreed time for reasons within the Client's control, Cleaners Mayfair may charge a call-out fee or treat the appointment as a late cancellation as outlined in the cancellation section below.
All prices are quoted in pounds sterling and are exclusive or inclusive of applicable taxes as indicated at the time of booking. Cleaners Mayfair reserves the right to update pricing from time to time. Any change in standard rates will not affect bookings already confirmed, unless the Client requests additional services or material changes to the scope of work.
Payment terms will be confirmed at the time of booking. Cleaners Mayfair may require full or partial payment in advance, or may allow payment on completion, depending on the nature and frequency of the Services. Accepted payment methods will be specified in our booking communications and may include card payment, bank transfer, or other recognised methods.
For recurring services, the Client may be billed per visit, weekly, monthly, or at other agreed intervals. Late payment may result in suspension of Services and the application of reasonable administration fees. Cleaners Mayfair reserves the right to charge interest on overdue amounts at the maximum rate permitted by applicable law.
Where a quote is provided in advance based on information from the Client, Cleaners Mayfair may adjust the final charge if the actual condition or size of the Premises, or the scope of work, differs materially from what was described by the Client. Any such adjustment will be explained to the Client as soon as reasonably practicable.
The Client may cancel or reschedule a booking by providing notice to Cleaners Mayfair. Unless otherwise stated in the booking confirmation, the minimum notice period for cancelling or rescheduling without charge is 24 hours before the scheduled start time.
If the Client cancels or reschedules a booking with less than the required notice, Cleaners Mayfair may charge a cancellation fee up to the full value of the scheduled Services. Missed appointments due to lack of access or incorrect details supplied by the Client may also be treated as late cancellations.
Cleaners Mayfair reserves the right to cancel or reschedule Services where necessary due to circumstances beyond our reasonable control, including staff illness, severe weather, or other operational issues. In such cases, we will use reasonable efforts to offer an alternative appointment at a convenient time. If an alternative cannot be agreed, any pre-paid sums for Services not provided will be refunded.
Cleaners Mayfair aims to deliver reliable, high-quality Services. If the Client is dissatisfied with any aspect of the Services, they should notify Cleaners Mayfair as soon as possible and, in any event, within 48 hours of the service being carried out. We may request details and, where appropriate, photographic evidence to assess the issue.
Where a complaint is justified, Cleaners Mayfair may, at its discretion, offer one or more of the following remedies: re-cleaning specific areas, a partial refund, a credit towards future Services, or another fair and reasonable resolution. This is without prejudice to any statutory rights the Client may have under applicable law.
If the Client provides keys or access codes to Cleaners Mayfair, these will be stored and managed with reasonable care and in line with our internal security procedures. The Client is responsible for ensuring that any keys supplied are in good working order and correspond to the correct locks.
Cleaners Mayfair will not be liable for loss of keys or access devices unless caused by our negligence or deliberate misconduct. In such cases, liability will be limited to the reasonable cost of cutting new keys or replacing equivalent access devices, and not any consequential losses.
Cleaners Mayfair adheres to applicable health and safety regulations when performing Services. Our cleaners may use the Client's equipment or cleaning products only if they are safe, suitable, and supplied on the Client's explicit request. The Client is responsible for ensuring that any equipment or products they provide are maintained, safe, and appropriate for the intended use.
Cleaners Mayfair reserves the right to refuse to use any equipment or product that appears unsafe or inappropriate. We also reserve the right to suspend or cancel the Services if health and safety risks at the Premises are considered unacceptable.
Cleaners Mayfair will handle and dispose of waste generated during the provision of Services in accordance with relevant UK waste and environmental regulations. General domestic waste collected during routine cleaning will normally be placed in the Client's designated bins at the Premises.
Cleaners Mayfair does not ordinarily remove waste from the Premises unless this has been expressly agreed in advance as part of the Services. Where off-site waste removal is requested and agreed, it may be subject to additional charges and specific terms depending on the type and volume of waste. Certain categories of waste, such as hazardous or clinical waste, cannot be handled or transported by Cleaners Mayfair and must be managed by licensed specialists.
The Client is responsible for informing Cleaners Mayfair in advance if any areas contain materials or substances that may require special handling under applicable regulations. Cleaners Mayfair reserves the right to refuse to handle or remove any waste that is unsafe, illegal, or beyond the scope of the agreed Services.
Cleaners Mayfair will exercise reasonable skill and care in providing the Services. However, to the fullest extent permitted by law, our liability to the Client is limited as set out in this section.
Cleaners Mayfair will not be liable for any loss, damage, cost, or expense arising from inaccurate or incomplete information provided by the Client, failure of the Client to fulfil their obligations under these Terms and Conditions, or the inherent risks associated with wear and tear, pre-existing damage, or poor condition of surfaces and materials at the Premises.
Cleaners Mayfair will not be liable for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or loss of reputation. Our total liability in respect of any claim arising out of or in connection with the Services, whether in contract, tort, or otherwise, will not exceed the total amount paid or payable by the Client for the specific service visit to which the claim relates, except where such limitation is not permitted by law.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
Cleaners Mayfair maintains appropriate insurance cover in respect of public liability and, where applicable, employer's liability in connection with the provision of the Services. Details of current cover may be made available on request. The existence of insurance does not extend or increase any liability beyond that which is imposed by law or by these Terms and Conditions.
Cleaners Mayfair will not be in breach of this Agreement or liable for any delay in performing, or failure to perform, any of our obligations where such delay or failure results from events, circumstances, or causes beyond our reasonable control. This may include, without limitation, extreme weather, industrial disputes, utility failures, acts of government or public authorities, or other unforeseen events. In such circumstances, we will use reasonable endeavours to resume the Services as soon as it is safe and practicable to do so.
Cleaners Mayfair may collect and process personal data relating to the Client in the course of providing the Services, including contact details, address information, and service preferences. Any such processing will be conducted in accordance with applicable data protection laws in the United Kingdom. Personal data will be used for legitimate purposes such as managing bookings, providing Services, handling payments, and communicating with the Client.
Cleaners Mayfair may amend these Terms and Conditions from time to time to reflect changes in law, operational requirements, or service offerings. The current version will apply to all new bookings made after the date on which the revised Terms and Conditions come into effect. For ongoing or recurring Services, Cleaners Mayfair will provide reasonable notice of any material changes. Continued use of the Services after such notice will constitute acceptance of the updated Terms and Conditions.
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by any court or competent authority, that provision will be deemed severed to the extent necessary, and the remaining provisions will continue in full force and effect.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim, subject to any rights the Client may have under consumer protection laws regarding where legal proceedings may be brought.
These Terms and Conditions, together with the details confirmed in the booking, constitute the entire agreement between Cleaners Mayfair and the Client in relation to the Services. They supersede all prior or contemporaneous understandings, communications, and agreements, whether written or oral, relating to their subject matter.
Our cleaners Mayfair services are available at excellent prices. Call today for a free estimation.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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