Cleaners Mayfair Service Terms and Conditions

These Terms and Conditions set out the basis on which Cleaners Mayfair provides domestic and commercial cleaning services to clients in the UK. By making a booking, confirming a quote, or allowing our team to begin work, you agree to these terms. Please read them carefully before placing an order for any Mayfair cleaning service. Where a particular service requires additional rules, those service-specific conditions will apply in addition to the terms below.

1. Definitions. In these Terms, “we”, “us” and “our” mean Cleaners Mayfair; “you” and “your” mean the customer receiving the service; “property” means the address where the cleaning is carried out; and “service” means any cleaning task, supply of labour, or related work agreed in advance. References to a cleaning service in Mayfair are included for clarity, but these terms apply generally to our UK service arrangements.

2. Scope of service. Our services may include regular domestic cleaning, one-off cleaning, deep cleaning, end of tenancy cleaning, after-builders cleaning, and other agreed specialist tasks. The exact scope will be based on the booking details, inspection notes, messages exchanged before attendance, and any written quotation. If a task is not specifically listed or agreed, it is not automatically included. Any additional work requested on the day may be refused, quoted separately, or completed only if time permits and the cleaner confirms approval.

3. Booking process. A booking is usually made through a quote request, email confirmation, or other written communication. A booking is not final until we confirm the date, time, address, service type, and any agreed price or rate. You must provide accurate information about access, parking restrictions, property condition, pets, hazards, and the level of cleaning required. If details are incomplete or incorrect, the final service may take longer, cost more, or be limited by what can reasonably be completed.

4. Booking acceptance and changes. We reserve the right to decline a booking, reschedule, or cancel before attendance where we believe the property is unsafe, the requested service is unsuitable, or the information provided is materially inaccurate. You may request changes to the booking, but changes are subject to availability. Time-sensitive appointments, same-day bookings, and specialist jobs may require earlier notice than standard services. Any amendment should be confirmed by us in writing to avoid uncertainty.

5. Arrival, access and client responsibilities. You must ensure safe access to the property at the agreed time. This includes arranging keys, codes, concierge access, alarm instructions, and any permissions needed to enter the premises. If our team cannot gain access, or if access is delayed, the visit may be treated as a late cancellation or a chargeable wasted visit. You are also responsible for securing valuables, fragile items, confidential documents, and items you do not wish to be moved or cleaned.

6. Pricing and quotations. Unless otherwise stated, prices are based on the information you provide and may reflect hourly rates, fixed fees, or service packages. Quotations are estimates only unless we expressly state they are fixed. If the actual work differs from the description given at booking, if the property is unusually soiled, or if additional rooms or tasks are requested, the price may be revised. We will normally explain any material change before extra charges are incurred.

7. Payments. Payment terms will be confirmed at booking or before the service begins. We may require advance payment, a deposit, card authorisation, or payment on completion depending on the type of work. All invoices must be paid in full by the due date stated. If you pay by bank transfer, card, or online payment, you are responsible for ensuring the payment is completed successfully. Failure to pay on time may result in suspension of further services, late fees where lawful, and recovery of reasonable collection costs.

8. Additional charges. Extra charges may apply for difficult access, severe contamination, heavy limescale, waste removal, equipment hire, urgent scheduling, or specialist consumables not included in the standard price. If we need to wait for access, collect keys from a third party, or return to complete unfinished work caused by client-related delays, these costs may be charged separately. Any chargeable extras should be communicated in a reasonable manner and, where practical, agreed before work continues.

9. Cancellations and rescheduling. You may cancel or reschedule a booking by giving reasonable notice. Unless we agree otherwise, cancellations made with short notice may incur a fee to cover reserved time and staff allocation. If you cancel after a cleaner has already been dispatched or arrived at the property, the full visit fee or a substantial portion of it may be payable. For regular services, repeated short-notice cancellations may result in termination of the service arrangement.

10. Our right to cancel or postpone. We may cancel or postpone an appointment where circumstances beyond our control prevent safe or proper attendance, including severe weather, staff illness, transport disruption, equipment failure, or a material health and safety concern. We will aim to notify you as soon as reasonably possible and may offer an alternative appointment. We are not responsible for indirect loss caused by a lawful cancellation or postponement made in good faith.

11. Satisfaction and re-clean policy. If you believe a task has not been completed in line with the agreed scope, you must notify us within a reasonable time after the service is completed. We may, at our discretion, offer a return visit or partial remedy if the issue is directly attributable to our work and the property has not been altered after completion. This policy does not apply where the result depends on pre-existing damage, wear and tear, hidden dirt, or limitations that were explained before the service began.

12. Liability. We will use reasonable care and skill in performing our services. However, Cleaners Mayfair is not liable for pre-existing damage, poor repairs, defective fixtures, age-related wear, or damage caused by items that are already fragile, unstable, or improperly installed. We also are not responsible for loss arising from your failure to disclose risks, secure valuables, or remove items that may be easily damaged by normal cleaning methods. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded.

13. Property condition and exclusions. We may refuse to handle certain items or surfaces, including but not limited to jewellery, cash, medication, open electrical units, biohazard material, mould requiring specialist treatment, or items of sentimental value where handling risk is high. If you ask us to move heavy furniture, use ladders, clean at height, or work around delicate equipment, you accept that some risk may remain even when reasonable care is taken. We may stop work if continuing would be unsafe or likely to cause damage.

14. Insurance and claims. We maintain insurance appropriate to the nature of our cleaning operations, but insurance does not create an automatic right to compensation. Any claim must be supported by clear evidence and reported promptly. You should keep damaged items, photographs, invoices, and any relevant records so that we can investigate properly. Where a claim is accepted, our liability will normally be limited to the reasonable repair or replacement value of the affected item, taking into account age, condition, and depreciation, unless a higher amount is required by law.

15. Waste regulations and disposal. Waste generated during a service must be handled in accordance with applicable UK waste laws and local disposal rules. We will not remove hazardous waste, clinical waste, sharp objects, chemicals that require licensed handling, asbestos, or other regulated materials unless a specific written arrangement has been made and the law permits it. You must accurately identify any waste that requires special treatment. Where waste is collected as part of an agreed cleaning service, you remain responsible for ensuring that the material may lawfully be removed and disposed of in that manner.

16. Environmental and contamination concerns. If the property contains hazardous substances, bodily fluids, pest infestation, needles, broken glass, or contamination that presents a health or environmental risk, you must tell us before the appointment. We may require specialist cleaning procedures or decline the job altogether. Under no circumstances should you ask our team to transport unsafe waste in a manner that breaches environmental obligations or creates a risk to staff, the public, or the wider environment. Any additional lawful disposal measures may be charged separately.

17. Customer duties under waste rules. You agree not to place prohibited waste in standard rubbish bags for collection by us unless we have expressly agreed to accept it and the material is lawful to handle. You also agree to provide any information or documentation required for compliant disposal, including details of contents, origin, and risk classification where relevant. If improper disposal instructions are given and we incur cost, delay, or regulatory exposure as a result, you may be liable for those losses to the extent permitted by law.

18. Staff conduct and site conditions. Our cleaners are expected to act professionally, courteously, and with respect for your property. In return, you must provide a safe working environment free from harassment, abuse, threats, unsafe animals, or illegal activity. We may leave the property immediately if our team is subjected to misconduct or if the site becomes dangerous. In such cases, the visit may still be chargeable in full or in part, depending on the stage reached and the reason for departure.

19. Use of equipment and products. Unless otherwise agreed, we may use our own cleaning products and equipment, or you may supply items if they are suitable. You are responsible for advising us of allergies, sensitivities, or material-specific restrictions. We do not guarantee that every stain, odour, mark, or defect can be removed, especially where the issue is longstanding or embedded. Certain materials may react unpredictably to standard cleaning methods, and by booking a service you acknowledge that normal professional cleaning does not mean restoration or refurbishment.

20. Complaints and dispute handling. If a problem arises, you should raise it promptly so that we can assess the issue and, where appropriate, propose a remedy. We aim to handle disputes fairly and in good faith. If a resolution cannot be reached informally, the matter may be dealt with through written correspondence, formal complaint review, or other lawful dispute resolution methods. You agree not to withhold payment for undisputed parts of an invoice unless we agree otherwise or a court orders differently.

21. Termination of ongoing services. Either party may end a recurring service arrangement by giving reasonable notice, subject to any agreed minimum term or notice period. We may terminate immediately if you repeatedly fail to pay, provide unsafe access, request unlawful waste handling, abuse staff, or materially breach these terms. On termination, any outstanding sums for work already completed remain payable. Any prepaid amount for services not yet performed will be handled according to the booking terms and the circumstances of the cancellation.

22. Data and confidentiality. We may need to collect and store personal information for booking administration, payment processing, service delivery, and record keeping. Any such data will be handled in line with applicable UK data protection requirements. We will not knowingly disclose confidential information about your property or personal arrangements except where necessary to deliver the service, comply with the law, or protect our legitimate business interests. You should also respect the privacy of our staff and not misuse any personal information about them.

23. Force majeure. We are not responsible for failure or delay caused by events outside our reasonable control, including but not limited to extreme weather, strikes, transport failures, power cuts, civil disruption, public health emergencies, or supply shortages. In such situations we may reschedule the service, amend the scope, or suspend performance until the issue is resolved. Any prepaid sums will be handled fairly in light of the work completed and the circumstances preventing completion.

24. Governing law. These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law or mandatory legal rules require otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure by us to enforce a right will be treated as a waiver of that right.

25. General provisions. These terms, together with your confirmed booking details and any written service notes, form the entire agreement between you and us in relation to the relevant service. No oral statement or informal promise will alter these terms unless confirmed in writing by an authorised representative. Where we use the words reasonable, appropriate, or material, those words should be interpreted in a fair and practical way, taking into account the nature of professional cleaning services and the information supplied at the time of booking.

26. Acceptance of terms. By proceeding with a booking for Cleaners Mayfair, you confirm that you have read, understood, and accepted these Terms and Conditions. You also confirm that you have authority to book the service for the property concerned and that all information provided is accurate to the best of your knowledge. These terms are intended to create a clear, balanced arrangement for both parties and to support a reliable, lawful, and professionally delivered Mayfair cleaners service.